Multilingual Customer Feedback Goes Digital

Multilingual feedback forms are now available in digital format to customers of HTT members. Customers who speak little or no English can now be invited to submit their feedback on the language support services they received by the HTT member at their appointment using a mobile device. Alternatively, a link to the feedback form can be emailed to them for completion at a time that suits them. The completed digital feedback form is then returned to the HTT member's online account for review and action if needed.